FREQUENTLY ASKED QUESTIONS

Which strings are on my Mitchell Electric?

From the factory, most of our Mitchell electrics use D’addario® EXL120 nickel round wounds (9-42gg), while our Bass Guitars use D’addario® EXL170 45-100 gg light, long scale. The MM100 mini guitar features GHS® light gauge Boomers, 9-42gg.

How do I find the nearest Mitchell Electric dealer?

Currently Mitchell electrics are available in the U.S. only. Guitar Center and Musician’s Friend are the exclusive retailers of Mitchell guitar products.

Can I order replacement parts?

Mitchell is proud to offer a range of service and replacement parts for our Mitchell electric guitars and basses. You can contact our customer support line at 1-877-712-7818, and they will help you find the part you need.

Do you offer phone support?

Yes, we offer live phone support Monday – Friday 8:00 a.m. – 5:00 p.m. MST. We can be reached at (877) 712-7818. For messages left after hours, you will receive a follow up call the next business day.

Does Mitchell offer any customized upgrade options?

Mitchell has worked to provide the best-in-class options regarding hardware and components, so at this time, we do not offer any customized upgrades, nor do we offer custom instruments or finishes.
However many of our dealers have a variety of additional parts available and a knowledgeable staff to help install anything you need.

Clarification on Prop 65

The State of California has adopted what is referred to as “Proposition 65,” which is the “California Safe Drinking Water and Toxic Enforcement Act of 1986.” Any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California is subject to Proposition 65. Because our products are sold in California, Proposition 65 applies to us.

Proposition 65 requires warning labels on any product that may contain any of 770-plus elements that the California Environmental Protection Agency considers a carcinogen or a reproductive toxicant. These elements include lead (sometimes contained in the solder used to attach electronic parts to the printed circuit boards), brass, PVC and a multitude of other everyday elements. The list of elements changes often, making it difficult to keep track of the changing list of elements.
There are penalties for not complying with Proposition 65. Failure to label products may result in civil penalties. If a company’s product is sold or is purchased outside the State of California and brought into California, the company may still be found in violation.

Various trade organizations have issued notices to manufacturers warning of Proposition 65 and its implications. Included in the warnings were suggested methods of protection from Proposition 65 litigation and violations. Protection requires warning consumers about the possibility of dangers from products. A warning label such as the one we use is considered to comply with warning consumers.

We are providing warnings in an excess of caution and they should not be taken as an admission that a warning is required. The label does not necessarily indicate our products will cause you to contract cancer or reproductive harm if used as designed.

For more information about Proposition 65 visit the Office of Environmental Health Hazard Assessment and for a list of elements listed under Proposition 65 visit:
http://www.oehha.org/prop65.html

Does Mitchell Electric offer an endorsement program?

Mitchell Electric Guitars encourages artists to send their Press Kits for consideration, even though we are not actively signing endorsers at this time. This will ensure that you are among the first considered, when we are prepared to engage endorsing artists.

To be considered for endorsement, please send:
1. A cover letter & Bio
3. CD and/or video, or website link with audio/video assets of your performance skills
4. Your contact information

Send to:
Mitchell Guitars
Attn: Artist Relations
P.O. Box 5111
Thousand Oaks, CA 91359

Please do not send any one-of-a-kind materials, as these cannot be returned.

We consider many factors regarding endorsements – If interested, our AR dept. will be in contact with you.

We cannot guarantee a personal response to every application.

Can I be a dealer?

Thank you for your support of Mitchell. Currently we are exclusively distributed by Guitar Center Inc. and we are not looking to add any further dealers or distributors at this time. Please feel free to send us your information and we will reach out to you if this changes.

FAQs

Which strings are on my Mitchell Electric?

From the factory, most of our Mitchell electrics use D’addario® EXL120 nickel round wounds (9-42gg), while our Bass Guitars use D’addario® EXL170 45-100 gg light, long scale. The MM100 mini guitar features GHS® light gauge Boomers, 9-42gg.

How do I find the nearest Mitchell Electric dealer?

Currently Mitchell electrics are available in the U.S. only. Guitar Center and Musician’s Friend are the exclusive retailers of Mitchell guitar products.

Can I order replacement parts?

Mitchell is proud to offer a range of service and replacement parts for our Mitchell electric guitars and basses. You can contact our customer support line at 1-877-712-7818, and they will help you find the part you need.

How can I find the specifications on my particular model?

Simply click HERE (insert link to table) to download our complete specification table.

Do you offer phone support?

Yes, we offer live phone support Monday – Friday 8:00 a.m. – 5:00 p.m. MST. We can be reached at (877) 712-7818. For messages left after hours, you will receive a follow up call the next business day.

Does Mitchell offer any customized upgrade options?

Mitchell has worked to provide the best-in-class options regarding hardware and components, so at this time, we do not offer any customized upgrades, nor do we offer custom instruments or finishes.
However many of our dealers have a variety of additional parts available and a knowledgeable staff to help install anything you need.

Clarification on Prop 65

The State of California has adopted what is referred to as “Proposition 65,” which is the “California Safe Drinking Water and Toxic Enforcement Act of 1986.” Any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California is subject to Proposition 65. Because our products are sold in California, Proposition 65 applies to us.

Proposition 65 requires warning labels on any product that may contain any of 770-plus elements that the California Environmental Protection Agency considers a carcinogen or a reproductive toxicant. These elements include lead (sometimes contained in the solder used to attach electronic parts to the printed circuit boards), brass, PVC and a multitude of other everyday elements. The list of elements changes often, making it difficult to keep track of the changing list of elements.
There are penalties for not complying with Proposition 65. Failure to label products may result in civil penalties. If a company’s product is sold or is purchased outside the State of California and brought into California, the company may still be found in violation.

Various trade organizations have issued notices to manufacturers warning of Proposition 65 and its implications. Included in the warnings were suggested methods of protection from Proposition 65 litigation and violations. Protection requires warning consumers about the possibility of dangers from products. A warning label such as the one we use is considered to comply with warning consumers.

We are providing warnings in an excess of caution and they should not be taken as an admission that a warning is required. The label does not necessarily indicate our products will cause you to contract cancer or reproductive harm if used as designed.

For more information about Proposition 65 visit the Office of Environmental Health Hazard Assessment and for a list of elements listed under Proposition 65 visit:
http://www.oehha.org/prop65.html

Does Mitchell Electric offer an endorsement program?

Mitchell Electric Guitars encourages artists to send their Press Kits for consideration, even though we are not actively signing endorsers at this time. This will ensure that you are among the first considered, when we are prepared to engage endorsing artists.

To be considered for endorsement, please send:
1. A cover letter & Bio
3. CD and/or video, or website link with audio/video assets of your performance skills
4. Your contact information

Send to:
Mitchell Guitars
Attn: Artist Relations
P.O. Box 5111
Thousand Oaks, CA 91359

Please do not send any one-of-a-kind materials, as these cannot be returned.

We consider many factors regarding endorsements – If interested, our AR dept. will be in contact with you.

We cannot guarantee a personal response to every application.

Can I be a dealer?

Thank you for your support of Mitchell. Currently we are exclusively distributed by Guitar Center Inc. and we are not looking to add any further dealers or distributors at this time. Please feel free to send us your information and we will reach out to you if this changes.